Shipping Information
Processing Time
All orders are processed and prepared for shipment within 1–4 business days.
Once your order is shipped, you will receive a confirmation email with your tracking details.
Delivery Time
Delivery times vary depending on the destination country.
On average, orders arrive within:
7–14 business days
(In some locations, delivery may take slightly longer due to customs procedures or local logistics conditions.)
Where We Ship From
Our minoxidil products are manufactured and shipped from different countries depending on availability and destination.
Because of this, some packages may be processed through local customs according to each country’s regulations.
Customs, Duties & Taxes
Customs charges or import taxes vary by country and are determined by local authorities.
These fees are not included in your purchase and, if applied, are the responsibility of the customer.
We are not able to predict or control if a package will be taxed, as this depends entirely on each country’s customs policies.
Lost or Stuck Packages
If your package is lost in transit or does not arrive within a reasonable timeframe, we will gladly send a replacement free of charge.
To qualify, the tracking must show no movement or a confirmed loss by the carrier.
Order Changes & Cancellations
Before Shipment
Orders can be cancelled or modified at any time before they are shipped.
If you need to cancel, update your address, or change an item, please contact us immediately.
After Shipment
Once your order has been shipped, cancellations are no longer possible.
In this case, you must wait for your package to arrive and then request a return/refund following the guidelines below.
Returns & Refunds
Refund Eligibility
To be eligible for a refund:
- The product must be unopened and in its original condition.
- The return request must be made within 14 days of receiving your order.
- The customer is responsible for return shipping costs.
Once we receive and inspect the returned item, we will issue your refund to the original payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us with photos and your order number.
We will send a replacement or issue a refund at no additional cost.
Responsibility & Transparency
We understand that hair care is a personal and sensitive topic for many people.
For this reason:
- All orders are shipped in discreet packaging
- We provide clear tracking information
- Our support team is committed to resolving any issues as quickly as possible
Your experience matters to us, and we work hard to ensure a smooth and reliable process from start to finish.